Approach
Unclear requirements are normal. From discovery through monthly ops, we close scope in writing.
Stages
Discovery
Discovery is not a delivery milestone. It organizes as-is state, candidates, scope, and estimate, then supports decisions with a presentation. Duration and breadth adjust to size.
Commercial structure
Scope lock. Report and presentation so the pain is clear.
Delivered against the agreed SOW. Changes need a new agreement.
Agreed ops on a monthly fee. New features are separately quoted.